Who can use this page
Anyone affected by, or aware of, our work
- Community members and programme participants
- Partners and suppliers
- Donors and government institutions
- Staff, consultants and volunteers
- Members of the public
Contact channels
Choose the right channel
General Complaints & Feedback
Use this for complaints, suggestions or feedback about our work or services.
Safeguarding, PSEA & Child Protection
Use this to report abuse, exploitation or harm to a child or adult.
Fraud, Corruption & Misconduct
Use this to report fraud, bribery, theft or misuse of resources.
Concern about senior management or the CEO
Use this to reach the Board Chair directly.
You may also use the form below. You do not need to give your name.
Process
What happens next
1
Received
A reference number is issued.
2
Acknowledged
Within 5 working days.
3
Reviewed
By an officer who is independent of the matter.
4
Resolved or escalated
Within 30 days, and you are informed of the outcome.
Safeguarding concerns are reviewed within 24 hours. Fraud and corruption reports are reviewed within 72 hours.
Our commitment
How we handle every concern
- Confidentiality
- No retaliation against anyone who raises a concern in good faith
- Anonymous reports are accepted
- Fair and impartial handling
- You may escalate to the Board Chair if you are not satisfied
- No fee and no deadline for raising a concern
Complaint form
Raise a concern
Policies
Key documents
Policies – Summary of Policies
Summaries of WADDAN's policies across governance, finance, HR, safeguarding, programmes and operations, including the Code of Conduct.
Code of Conduct
The standards of behaviour expected of everyone who works with or for WADDAN.
Our policies are available to everyone on the Policies page.